Terms of service

Welcome to JVR. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

JVR reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of the website after changes constitutes acceptance of those changes.

2. Products & Services

All jewelry products displayed on the website are subject to availability. We strive to ensure product images, descriptions, pricing, and specifications are accurate; however, slight variations may occur due to photography, screen settings, handcrafted processes, or stone characteristics.

3. Pricing

All prices mentioned on the website are subject to change without prior notice. Prices may vary depending on customization, gemstone quality, metal rates, or market fluctuations.

4. Orders & Payments

Orders are confirmed only after successful payment verification. JVR reserves the right to refuse or cancel any order in case of pricing errors, suspicious transactions, or product unavailability.

5. Custom Jewelry Orders

Customized or made-to-order jewelry pieces are specially crafted and therefore cannot be cancelled, exchanged, or refunded once production has started.

6. Shipping & Delivery

We aim to dispatch orders within the estimated timeline mentioned on the website. Delivery timelines may vary depending on location, courier services, customization requirements, or unforeseen circumstances.

JVR is not responsible for delays caused by third-party shipping providers.

7. Returns & Exchanges

Returns or exchanges are accepted only under applicable policies mentioned on the website. Products must be unused, undamaged, and returned in original packaging.

Customized products, engraved items, and special orders are non-returnable.

8. Intellectual Property

All content on this website including logos, designs, images, product concepts, graphics, text, and branding belongs exclusively to JVR and may not be copied, reproduced, or used without written permission.

9. Product Care

Jewelry should be handled with proper care. JVR is not responsible for damage caused by improper handling, misuse, accidents, exposure to chemicals, or normal wear and tear.

10. Limitation of Liability

JVR shall not be held liable for any indirect, incidental, or consequential damages arising from the use of the website or purchase of products.

11. Privacy

Customer information shared with JVR is kept secure and confidential. We do not sell or misuse customer data.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Mumbai, Maharashtra.